1) Are products 100% authentic? has stringent quality control measures. It guarantees that all its products are 100% authentic designer items and not replicas or fakes.

2) What settings or software do I need on my computer? is optimised for Internet Explorer and Firefox on Windows, Firefox and Safari on Mac OS X. The site is created for a screen resolution of 1024x768 or higher.

3) What information is collected about me when I visit the site?

We do not require any information to obtain access to any part of our site, unless specifically stated. We may ask for specific information in order to provide a service to you, such as saving your shopping list. Information requested may include name, title, company, address, e-mail address, and phone number. assures your personal information will not be disclosed to third parties.

We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser. These cookies will be automatically deleted after you leave the site.

4) Why Register as a member?

Registering with our website will make your shopping easier and quicker. Each time you login to our website, you could check all your relevant account information such as contact address, order history and member zone page. You may edit or update this information at any time. All member information is kept private, for further details, please see our privacy policy.

You will also receive our e-newsletters and over time be entitled to participate in our special member privileges and discounts.

To register, all you need to provide is your name, email address, and a password of your choice. You can fill out the rest of your account information at your leisure.

5) What payment methods do you accept?

We currently accept all credit cards. For local customer, we also offer other forms of payment such as cash, EPS, installment plans using specific credit cards or bank transfers. Please refer to your Event Listing page for more information for alternative payment methods for your Country of Residence.

6) Which credit/debit cards do you accept?

We currently accept Visa, MasterCard and UnionPay.

7) How can I change my order after it has been placed?

Because we work so quickly to ship you your order, it is not possible for us to alter your order once it enters our system. This includes not being able to change the delivery address. You may place an additional order at any time. Therefore, before you process your payment, just do a quick check to ensure everything is in order and to your satisfaction.

8) Can I cancel an order?

Once we receive your order, we strive to ship it to you as quickly as possible. Therefore, we cannot cancel your order once it enters our system.

9) Why can't I receive any email after ordered ?

A lot of email service provides and email client software have filters to block junk emails but our customers told us that a lot of times these filters also blocked legitimate emails like the ones we send you. In order to ensure you receive all the e-newsletters, order confirmation and dispatch emails we send you, please follow these recommendations:

  • Add to your Address Book.
  • Avoid using webmail accounts such as,,,, etc.
  • Check on any folder named "Junk", "Spam", "Filtered/Blocked", or even at the Trash/Bin folder. If you see our email there, please mark it as "not spam" or "report as not spam". There is an option to do this from the functions provided by your email account service (Yahoo!, Hotmail, Gmail, etc.).
  • Report to your email service providers that you cannot receive emails from

10) Is/Are my online purchase order(s) officially confirmed?

No online purchase order shall be deemed to have been accepted by our website unless your online purchase order(s) is/are acknowledged and is/are confirmed by the "Order Confirmation" issued by our website.

If you have not received the "Order Confirmation" and your credit card account has been debited, please send e-mail to us with the Order Number shown in the "Order Confirmation". We will contact you and follow up your case the following working day, upon receipt of your e-mail.

11) When do you deliver?

We deliver on Monday to Friday from 10am to 5pm. Customer will pay for all shipping fee incurred. Such shipping fee does not include insurance coverage, tax fee, custom clearing charge and/or any other charges.

12) What are Custom Duties and Taxes Charges?

Custom Duties and Taxes are calculated according to your shipping destination and itemized, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs upon arrival.

While we appoint our own agents to carry out delivery, all goods are subjected to local customs clearance formalities and regulations of respective countries. This may include providing additional personal documentation or permit as a result of the actions of customs clearance. We will endeavour to expedite that all customs formalities for your order but are not liable for any delays, losses or interference due to customs.

13) How can I check the status of my order?

Normally, goods will be delivered within a few days. You can call our hotline at (852) 2877-7411 (Monday to Friday:10am - 7pm) or email to us to check your order status.

After your order had been shipped out, you will receive an email informing you the relevant tracking number. Please send us email with the tracking number whenever you need to locate the shipment and the shipping status of your order.

14) How to follow the undeliverable orders?

Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts, refuse to pay tax/ refuse to provide ID copy/ unable to make import declarations or parcel refused by recipient.

When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and 15% of the value of products as re-stocking fee.

We can re-ship orders that are returned to us as undeliverable or unclaimed if customer pay the shipping fee for resending parcel. * Re-shipping fee is base on the original shipping method used for your purchase.

15) What is the return policy?

We take great pride in our reputation for quality and excellent value. For incorrect or defective items shipped, we have a 24 hours return policy upon receipt of order by the customer, return policy excludes the color different from the image file of the product, or the color or design does not meet with the customer's requirement, subject to the following terms and conditions:

  • Item must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. All packaging must be unmarked and not defaced in any manner.
  • Any item that you received with tags attached must be returned with those tags intact.
  • Items purchased as part of a set or multi-item pack have to be returned as a whole set.
  • There will be no returns for intimates, undergarments and beauty products due to hygiene reasons.
  • This return policy does not apply to items which have been stated as Non-exchangeable and Non-refundable on

All returns will be reviewed first by and we reserve the right to perform remedies including:

  • Replacing the product with a new item of the same design and model, or
  • Full refund in credits, or
  • Refund in cash less all shipping and administrative fees.

16) How do I return an item?

For all return requests, please email us at, including your contact details, Order ID and the reason for return. Alternatively, you can reach us at our Hotline at (852) 2877-7411.

Local customer can direct come to our company for return.

We will inform you once the item has been received and proceed with the refund if applicable.